Thank you for visiting our website (crisp and clean cardiff.co.uk). This document is our Terms of Service (i.e. ”Agreement) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use; access this website; or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Crisp & Clean Cardiff may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.

Cleaning Services Crisp & Clean Cardiff provides professional, residential and other cleaning services. When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a two (1-2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.

Scheduling and Confirmation Confirmation. When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment. In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees. The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key. If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a £100.00 lockout fee.

Appointment Window. Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

III. Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.

Payment Options and Discounts. We offer different cleaning payment options depending upon the frequency. Customers may schedule weekly, bi-weekly and/or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal or you can call or email us for a custom quote. Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.

Financial Responsibility. You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.

Refunds We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.

Right to Refuse Service Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons; extreme clutter; disconnected utilities; or aggressive pets.

Cancellation Fee You understand that our subcontractors and agents have the option to leave the premises if the area is in an exceedingly unclean state; if they feel intimidated, unsafe, or endangered. If our subcontractor or agent cancels a scheduled cleaning due to any of the above reasons, you understand and agree that you will be charged a £100.00 cancellation fee in addition to your regularly scheduled cleaning fee.

VII. Cancellations 24 Hour Notice. We require a minimum of 24-hour notice if you need to cancel or reschedule your cleaning appointment in order to avoid a £100.00 cancellation fee. We do charge a £50 minimum cancellation fee for cancelling your service anytime the day prior to the scheduled service. Customers must either provide notice via email, text or by phone call.

Cancellation Fee. Failure to provide notice via email, text or phone call or failure to provide notice within 24 hours will result in a £100.00 cancellation fee that will be charged to the Customer’s credit card on file. If the Customer cancels service in less than 24 hours, you understand and agree that you will be charged a £100.00 cancellation fee. If you are cancelling the day before you will receive a minimum of £50 cancellation fee pending if it was within 24 hours of the booking time.

Lockouts. If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning; are turned away at the door; or refused entrance for a scheduled cleaning; without notice, then you understand that you will be charged a £100.00 cancellation fee which shall be charged to your card on file.

CONTACT

You can contact Crisp & Clean Cardiff via:

Email: contact@crispandcleancardiff.co.uk

Phone: 441-606-46636

© 2025 Crisp & Clean Cardiff L.L.C